The Krannert Memorial Library has over 100 databases available where you can find subject-specific resources, and conduct advanced research.
Use this service to report technical difficulties accessing the library’s online databases, electronic journals, or digital collections. Our technical services team investigates connectivity problems, authentication failures, and platform outages to restore your research access as quickly as possible.
Common Issues Addressed
- Authentication Failures: Errors encountered when logging in through the proxy server or institutional Single Sign-On (SSO) while off-campus.
- Broken Links: Landing pages that display "404 Not Found" or security certificate errors within the library catalog.
- Platform Outages: Instances where a specific publisher's website is unresponsive or denying institutional access.
Submission guidelines
To help us expedite troubleshooting, please include the exact name of the database, the URL you were trying to use, and a description or screenshot of any error messages received.
Self Help
Audience
- Students
- Faculty
- Staff
- Associates