Manages the continuous maintenance and compliance of the University's core Enterprise Resource Planning (ERP) system. This service encompasses the evaluation, installation, and deployment of updates released by Ellucian, including critical security patches, feature enhancements, and mandatory regulatory updates (such as financial aid or tax reporting changes). To ensure business continuity, this service orchestrates the entire deployment lifecycle: pulling updates into a sandbox environment, coordinating functional user testing across departments (HR, Financial Aid, Registrar, Finance), and scheduling the final migration to production during designated maintenance windows to minimize disruption to campus operations.
Audience