Provides targeted support to diagnose and resolve software bugs, system crashes, and operational disruptions within the University’s primary ERP environment. This service addresses unexpected system behavior that prevents staff and faculty from performing core administrative duties—such as page rendering errors, frozen sessions, failed single sign-on (SSO) login attempts, or broken data feeds between Banner and downstream applications (like Brightspace). Use this service to report critical functionality drops or severe performance degradation so the Enterprise Applications team can restore normal system operations immediately.
Audience