Work Management is the primary backend operator interface (previously called TDNext) for TeamDynamix, the UIndy's enterprise service management platform. This internal service provides technicians with a secure environment to process incoming client requests, manage incidents, and coordinate projects. Within Work Management, users can build custom dashboards to monitor their team queues, generate service performance reports, update self help, and collaborate on cross-departmental tickets. Access to this environment is restricted to authorized personnel who require operational licensing..
Audience
- Staff with UIndy Works tech licenses only
Self Help