For the convenience of our clients and to ensure a timely resolution of most issues, UIndy IT Help Desk appointments are typically remote unless an Help Desk Tech determines that an in-person visit is necessary to resolve the issue. In-person appointments are usually necessary for any hard-related issues and are scheduled in Schwitzer 050.
Audience
Next steps for remote support appointments
Remote support appointments are conducted via Bomgar Remote Support Software. To connect to a UIndy IT Help Desk Tech during your scheduled time:
- Go to support.uindy.edu
- Click on the Tech with whom you are working (their name will appear on the screen after you connect to support.uindy.edu)
- Follow the prompts to secure the connection; the Tech will be able to remotely connect to your computer and work to resolve your issue. A live chat is available in the session for real-time discussion.