Please attach screenshots, if possible, to your form when reporting a technical issue: Providing the exact web URL of the broken page and attaching a screenshot of the error message will significantly speed up troubleshooting.
Use this service offering to report technical errors, system outages, or broken functionality experienced while using My UIndy (my.uindy.edu).
If the portal is displaying error pages, if specific single sign-on (SSO) links are failing to redirect, or if My UIndy dashboard cards are completely missing, submit this form so UIndy IT can investigate and resolve the system issue.
Common Issues Covered:
- Portal Errors & Outages: Blank screens, "500 Internal Server Error," or endless loading loops when attempting to load my.uindy.edu.
- Broken Single Sign-On (SSO) Links: Clicking a card or tile (such as Brightspace, Self-Service, or Google Apps) results in an authentication error or broken redirect.
- Missing Cards or Layout Glitches: Portal widgets, department cards, or personalized shortcuts that suddenly disappear from your dashboard view.
- Access Permission Errors: Receiving an "Access Denied" or "Unauthorized" prompt when clicking on a card you should normally be able to view.
Before You Submit:
- Try Clearing Cache/Incognito First: Many portal redirect and login issues can be quickly fixed by clearing your browser's cache/cookies or testing the page in an Incognito/Private window.
- Check Planned Maintenance Windows: UIndy IT performs routine system maintenance during designated maintenance windows. Please verify if an active maintenance window is underway.
Audience
- Students
- Faculty
- Staff
- Associates