Use this service offering to report operational or access issues with the library's streaming video services. Technical issues are prioritized to minimize disruption to active courses and presentations.
Utilize this form to report
-
Playback Errors: Persistent buffering, missing audio, lack of closed captioning, or video player crashes.
-
Expired Licenses: Notification screens indicating that the library's access to a previously available film has expired.
-
Authentication Failures: Prompt screens requiring individual credit card payment or login credentials despite accessing via the library portal.
Submission guidelines
To ensure rapid troubleshooting, please provide the film title, the streaming platform name, and a brief description of the error. If you are experiencing this issue during an active class session, please note "Urgent: Active Class" in your description.
Audience